Trainer

We are looking for a Trainer to join our team to build a cohesive training approach for 3 Mountains Plumbing.  The trainer would work with department leaders to create a training plan for each team, lead trainings as needed, and coach team members 1:1 in ride-alongs.  This role would train on both technical and service skills.  

Responsibilities:

• Implement and establish curricula and lesson plans in a concise manner.
• Conduct weekly and as needed trainings with technicians to develop their service skills. 
• Show technicians how to establish customer rapport to sell the right products and services. 
• Monitor performance of field technicians and advise them on how to improve. 
• Conduct ride-alongs with service technicians and debrief with them afterward.
• Create onboarding programs for each department.
• Review curbside feedback and option sheets.
• Demonstrate expertise in plumbing, water heaters, and drains. 
• Maintain a positive and focused training environment.
• Occasional evening or weekend classes as needed.

Qualifications:

• Exemplify 3MP mission and values.
• Ability to inspire and lead others to attain company goals. 
• Highly organized with exceptional follow-through abilities. 
• Strong verbal and written communications.
• Quick, sound decision-making abilities. 
• Good presentation and public speaking skills.
• Ability to build trust and demonstrate empathy.   
• Excel in a fast-paced, goal-driven environment. 
• Technical and Industry specific requirements.